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Faq

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Frequently Asked Questions

For security reasons, your sender will need to approve changes to your delivery address. Please contact your sender..

Select service areas provide deliveries Saturdays 8 a.m. to 9 p.m. and Sundays 8 a.m. to 9 p.m.

Please visit the tracking page on the website and enter your tracking number. After you enter your tracking number, please hit “Track It!” to see the latest status..

If your package is delayed, we are working to deliver it safely and soon. If tracking only shows “LABEL CREATED,” that means your package has not been received by Belmontexpress for delivery. Generally, if your status has not changed in 3 business days, please reach out to your sender.

LaserShip delivers packages to residences Monday through Friday between 8 a.m. and 9 p.m. in your local time zone.

If your package is marked delivered but you cannot locate it, please submit an inquiry after tracking by choosing “Tracking shows delivered; no package”. This will open an investigation for the package. Then check your email for more information on the investigation process. If you’ve already placed an investigation and it’s been more than 2 business days with no updates or package location, please contact your retailer for next steps and further assistance.

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